Applies to: All (Users, Managers, & Admins)
There are multiple reasons this could be happening:
have requested to not be contacted or have opted out of communication
Sent too soon
if a message is not a reply, it can only be sent if we haven't contacted the customer within the last 24 hours
Paused a one-time campaign before the 24 hours time frame
To prevent this from happening, there are a couple of options:
You can add the filter "last contacted > 24 hours" to get a more realistic number of recipients to receive the message.
If you leave the one-time campaign open, rather than pausing it, the customers who were omitted on the scheduled first day, will be message on the following, as the 24-hour window lapsed. The message will be sent automatically only if the campaign is left running.
Instead of making a one-time campaign, make it a recurring campaign to leave the campaign open until all messages are sent & received.
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