Applies to: All (Users, Managers, & Admins)

There are multiple reasons this could be happening:

  • Unsubscribed

    • have requested to not be contacted or have opted out of communication

  • Sent too soon

    • if a message is not a reply, it can only be sent if we haven't contacted the customer within the last 24 hours

  • Paused a one-time campaign before the 24 hours time frame

To prevent this from happening, there are a couple of options:

  1. You can add the filter "last contacted > 24 hours" to get a more realistic number of recipients to receive the message.

  2. If you leave the one-time campaign open, rather than pausing it, the customers who were omitted on the scheduled first day, will be message on the following, as the 24-hour window lapsed. The message will be sent automatically only if the campaign is left running.

  3. Instead of making a one-time campaign, make it a recurring campaign to leave the campaign open until all messages are sent & received.

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