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can customers start conversations with me
Can
customers
start
conversations
with
me
?
Anyone
can
write in to contact you directly over email or SMS… This means anyone
can
write in to contact you directly over email or SMS… When you receive an inbound email or an SMS, you
can
access the message they've sent you from your Messaging
How to Use Email CC in Endear
Add a team member to customer email
conversations
for better collaboration and visibility… If your brand is using WhatsApp
with
Endear, you
can
also
start
a new email conversation. 3…
Can
a customer send
me
an email
with
someone on the CC?
Where
can
I see all the
customers
assigned to
me
?
Easily tell which
customers
you have worked
with
or have been assigned to… Applies to: All (Users, Managers, & Admins) Learn how to view the
customers
that have been assigned… You
can
find who your admins are here: https://app.endearhq.com/admin/crm/settings/users Solution
How
can
customers
opt-out of SMS messages?
Learn how
customers
can
opt-out or opt-back-in to receiving SMS messages… If a customer replies to a message
with
any of the words below, they
can
resume receiving SMS messages… How does a
customer
opt-in to SMS messaging?
How
can
users
start
sending messages?
Learn what is required for users to
start
sending messages… Users
can
start
sending emails as long as they are assigned to a team location. 2… We are happy to assist you
with
more 1:1 direction. Reach out to us on our live chat!
Can
I bulk add or import
customers
?
How to import your
customer
lists from a CSV file into Endear… To import a CSV file
with
your
customers
into Endear:… Applies to: Admins You
can
import multiple
customers
at once into Endear via CSV
Which
conversations
will I see on my Home page?
Managing your
conversations
in Endear… Applies to: All (Users, Managers, & Admins) The
Conversations
card on your Home page will display… any Open
conversations
you have not replied to or have not marked as Done for Now, Ignored, or Unsubscribed
What are Verified vs. Unverified
Conversations
?
How to handle unverified Sales Chat
conversations
…
With
verified
conversations
, you are safe to share additional information found in Endear
with
the conversant… These represent
conversations
from users who have logged in to your store via Shopify
How to use Endear AI when
messaging
Learn how Endear's AI capabilities
can
help you draft messages and summarize long conversation threads… You have the option to
start
with
that suggestion or choose to write your own reply from scratch… Users, Managers, and Admins) Endear will use AI to help users generate responses, summarize
conversations
How are
conversations
counted in Endear Dashboards?
Learn how
conversations
are counted for SMS, Email, and SalesChat… Applies To: All (Users, Managers & Admins) SMS An SMS conversation begins
with
an inbound… conversation After 7 days of inactivity, the conversation ends Email Email
Conversations
