Advice and answers from the Endear Team

Search results for:can customers start conversations with me

Can customers start conversations with me?

Anyone can write in to contact you directly over email or SMS… This means anyone can write in to contact you directly over email or SMS… When you receive an inbound email or an SMS, you can access the message they've sent you from your Messaging

Where can I see all the customers assigned to me?

Easily tell which customers you have worked with or have been assigned to… Applies to: All (Users, Managers, & Admins) Learn how to view the customers that have been assigned… You can find who your admins are here: https://app.endearhq.com/admin/crm/settings/users Solution

Unverified Conversations

How to handle unverified Sales Chat conversations… With verified conversations, you are safe to share additional information found in Endear with the conversant… These represent conversations from users who have logged in to your store via Shopify

How can users start sending messages?

Learn what is required for users to start sending messages… Users can start sending emails as long as they are assigned to a team location. 2… We are happy to assist you with more 1:1 direction. Reach out to us on our live chat!

How to use Endear AI

You have the option to start with that suggestion or choose to write your own reply from scratch… All (Users, Managers, and Admins) Endear will use AI to help users generate responses, summarize conversations… Some of these features will happen automatically and can help you write a response in just moments

Can I bulk add or import customers?

How to import your customer lists from a CSV file into Endear… To import a CSV file with your customers into Endear:… Applies to: Admins You can import multiple customers at once into Endear via CSV

Which conversations will I see on my Home page?

Managing your conversations in Endear… Applies to: All (Users, Managers, & Admins) The Conversations card on your Home page will display… any Open conversations you have not replied to or have not marked as Done for Now, Ignored, or Unsubscribed

How do I send a new message to a customer?

Stay in touch with your customers by sending them engaging messages… Applies to: All (Users, Managers, & Admins) Stay in touch with your customers by sending them engaging… You can start sending a message from one of two places: From An Audience page A Customer's

How do I know how many customers have viewed my Story?

Keep track of how your customers are interacting with your content … Whether you're sharing a Story with one or multiple customers, you can always see how many people have… This can help you determine what content is most engaging to your customers

What are Shoppable Stories?

Introducing Shoppable Stories! Your customers can now browse, add to cart, and checkout directly from your Stories with Endear Checkout… The story can be shared anywhere you can put a URL Add products directly to the built-in Stories… Customer Experience