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Advice and answers from the Endear Team

Search results for:can customers start conversations with me
Can customers start conversations with me?
Anyone can write in to contact you directly over email or SMS… This means anyone can write in to contact you directly over email or SMS… When you receive an inbound email or an SMS, you can access the message they've sent you from your Messaging
How to Use Email CC in Endear
Add a team member to customer email conversations for better collaboration and visibility… If your brand is using WhatsApp with Endear, you can also start a new email conversation. 3… Can a customer send me an email with someone on the CC?
Where can I see all the customers assigned to me?
Easily tell which customers you have worked with or have been assigned to… Applies to: All (Users, Managers, & Admins) Learn how to view the customers that have been assigned… You can find who your admins are here: https://app.endearhq.com/admin/crm/settings/users Solution
How can customers opt-out of SMS messages?
Learn how customers can opt-out or opt-back-in to receiving SMS messages… If a customer replies to a message with any of the words below, they can resume receiving SMS messages… How does a customer opt-in to SMS messaging?
How can users start sending messages?
Learn what is required for users to start sending messages… Users can start sending emails as long as they are assigned to a team location. 2… We are happy to assist you with more 1:1 direction. Reach out to us on our live chat!
Can I bulk add or import customers?
How to import your customer lists from a CSV file into Endear… To import a CSV file with your customers into Endear:… Applies to: Admins You can import multiple customers at once into Endear via CSV
How to use Endear AI when messaging
Learn how Endear's AI capabilities can help you draft messages and summarize long conversation threads… You have the option to start with that suggestion or choose to write your own reply from scratch… Users, Managers, and Admins) Endear will use AI to help users generate responses, summarize conversations
What are Verified vs. Unverified Conversations?
How to handle unverified Sales Chat conversations… With verified conversations, you are safe to share additional information found in Endear with the conversant… These represent conversations from users who have logged in to your store via Shopify
Which conversations will I see on my Home page?
Managing your conversations in Endear… Applies to: All (Users, Managers, & Admins) The Conversations card on your Home page will display… any Open conversations you have not replied to or have not marked as Done for Now, Ignored, or Unsubscribed
How are conversations counted in Endear Dashboards?
Learn how conversations are counted for SMS, Email, and SalesChat… Applies To: All (Users, Managers & Admins) SMS An SMS conversation begins with an inbound… conversation After 7 days of inactivity, the conversation ends Email Email Conversations